A business needs employees with a “pleasing personality,” so they can interact with clients properly. In a professional setting, you need to show that you’re eager to learn, make successful business transactions, and contribute to the company. Not everyone is blessed, however, to have the courage and confidence to speak up and communicate. Some people are too shy, and can’t even start a proper conversation. This attitude should change, though, because communication skills are necessary in this fast-paced world.
Many companies believe that communication skills improve the work environment. This is why breaking the barriers among every employee is important. Don’t ditch team-building events and activities, thinking it won’t do anything good. Talking with co-employees outside the workplace will definitely increase the trust between two parties and improve relationships.
Be a Good Listener
According to Lifehack, people think faster than they speak. The mouth can only say 120 to 150 words per minute, while the mind can process up to 800 words. This can lead to distraction when talking to other people. Instead of allowing these to interfere with your conversation, focus on what they’re saying and process it in your head. This way, you can think of what you’re going to say and respond properly.
Maintaining Eye Contact
Although it’s embarrassing to stare at another’s eyes for a long time, maintaining eye contact keeps you focused and less distracted. This is a good way to tell the person you’re talking to that you’re interested in what they’re saying. They will feel your presence and therefore maintain eye contact as well.
Talk When It’s Necessary
Respect the other person and their stories. Don’t think that your story is more interesting than theirs. Both parties should have their equal chance to talk. Don’t finish the sentence for them and cut what they’re trying to say. It’s impolite and they’ll think that you want to take control of the conversation.
Communication skills allow you to meet deadlines, communicate with friends and family, and build strong relationships. Look for ways to improve your ability to speak by joining activities like team building ideas to expand your proficiency.